I have stayed here many times, a repeat customer, as my brother lives in St. Cloud and we go out about once a month to visit him. Always enjoyed staying here. On my last stay, however, I made the mistake of leaving something behind in my room. Four days of solid phone calls have yielded nothing. The people at the front desk seem loathe to help me with my lost item, and the people in housekeeping don't see fit to return my calls. The item I lost is a small baby blanket, which .. Sunday morning. I began calling about three hours after we checked out, as soon as we noticed the item was noticed missing. Understandably, the hotel had already stripped and cleaned the room but had not found my item. My husband and I drove the hour and a half BACK to Orlando in the hopes that the item would be found when the staff was going through the laundry, but to no avail. Since that evening, I have been calling multiple times a day to attempt to locate my (irreplaceable, 3. I can't even get anyone to return my calls let alone actually go look for the blanket in lost and found. The people at the front desk tell me that only someone in housekeeping can help me, and a transfer to housekeeping yields nothing but a voicemail and never a return call. Next trip to Orlando, we may try the Embassy Suites nearby.
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November 2017
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